Terms of service
Terms of Service
1. Introduction
This website is operated by Vayla (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions (“Terms”), including our policies and notices referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and content contributors.
If you do not agree to all the Terms of this agreement, you must not access the website or use our services.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.
2. Compliance With New Zealand Law
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Our goods come with guarantees that cannot be excluded under New Zealand law. If the goods we supply do not meet the guarantees under the CGA, you may be entitled to a repair, replacement, partial refund, or full refund in accordance with your legal rights and our policies.
3. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in New Zealand, or you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose and you must not violate any applicable laws, including copyright laws.
Any breach of these Terms may result in termination of your access to our services.
4. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Your content, excluding credit card information, may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.
5. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. The content on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or timely sources.
6. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the service, or any part of it, without notice.
We are not liable to you or to any third party for any modification, price change, suspension, or discontinuation.
7. Products or Services
Some products may be available exclusively online. These products may have limited quantities and are subject to return or exchange in accordance with our Refund Policy.
We have made every effort to display product images, colours, sizes, and details as accurately as possible. However, we cannot guarantee that your device’s display will show colours or product details exactly as they appear in real life.
Vayla offers pet-related products designed for general use. Please always use products responsibly and under suitable supervision where required, especially when used by pets.
We reserve the right to limit sales to any person, geographic region, or jurisdiction and to limit quantities.
8. Accuracy of Billing and Account Information
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. If we make a change to an order, we will attempt to notify you using the email and/or billing address provided.
You agree to provide current, complete, and accurate purchase and account information and to update your account promptly so that we can complete transactions and contact you when necessary.
9. Third-Party Tools and Links
We may provide access to third-party tools without monitoring or control. You use such tools entirely at your own risk and discretion.
Links to third-party websites may be provided. We are not responsible for examining or evaluating the content or accuracy of such websites and we will not have any liability for any third-party materials, products, or services.
10. User Comments, Feedback, and Submissions
If you send us creative ideas, suggestions, proposals, reviews, photos, videos, or other materials, you agree that we may edit, copy, publish, distribute, and use them without restriction, unless otherwise agreed in writing.
We are under no obligation to maintain such submissions in confidence, pay compensation, or respond.
11. Personal Information
The submission of personal information through the store is governed by our Privacy Policy.
12. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after you have submitted your order.
13. Prohibited Uses
You must not use the site or its content:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, or discriminate
- To submit false or misleading information
- To upload viruses, malware, or malicious code
- To collect or track the personal information of others
- To spam, phish, or interfere with the security features of the site
We reserve the right to terminate your use of the service for violating any prohibited uses.
14. Disclaimer of Warranties and Limitation of Liability
Except as required by the Consumer Guarantees Act or other applicable law, we do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, Vayla shall not be liable for any indirect, incidental, special, or consequential damages.
This clause does not limit your rights under the Consumer Guarantees Act.
15. Indemnification
You agree to indemnify and hold harmless Vayla and our affiliates, partners, employees, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions remain valid and enforceable.
17. Termination
These Terms remain in effect unless terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
18. Entire Agreement
These Terms, together with any policies or rules posted on this site, constitute the entire agreement between you and Vayla.
19. Governing Law
These Terms are governed by and interpreted in accordance with the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the New Zealand courts.
20. Contact Information
Questions about these Terms should be sent to: