Shipping policy

Your Order & Delivery

On this page, you’ll find everything you need to know about ordering from Vayla and the delivery of your products.

Average Delivery Times

At Vayla, we aim to offer quality pet products at fair and accessible prices.

Orders are carefully processed within 1–3 working days. Once your order has been dispatched, delivery within New Zealand usually takes 6–10 working days.

Always Free Shipping

Every order at Vayla includes free shipping within New Zealand, with no minimum order amount required.

Track Your Order

You can track your order via our Track your order page.

Your tracking link usually becomes available 2–3 days after your order has been processed. Once available, you can check it online anytime to see the latest delivery updates.

Questions About Your Order?

Do you have a question about your order? We recommend checking our Frequently Asked Questions page first.

Didn’t find the answer you were looking for?

Our team is here to help. You can reach out via our contact form or email us at support@vayla.co.nz. We’ll respond within 24 hours.